ServiceNow is a powerful cloud-based platform that helps businesses automate workflows, manage IT services, and enhance operational efficiency. One of the most critical elements of the ServiceNow user interface is the Application Navigator. Understanding how to use it efficiently can save time, streamline processes, and improve productivity.
What is the Application Navigator?
The Application Navigator (often referred to as the App Navigator) is the menu on the left-hand side of the ServiceNow interface. It serves as the primary navigation tool, allowing users to quickly access various applications, modules, and records.
Key Features of the Application Navigator
1. Filter Navigator
The Filter Navigator is a search bar at the top of the Application Navigator. Instead of scrolling through the menu manually, users can type keywords to find applications or modules instantly.
📌 Example: Typing “incident” will show options related to Incident Management, such as “Create New Incident” and “All Incidents.”
2. Favorites Section
Users can mark frequently used modules as favorites for quick access. This eliminates the need to search for commonly used features every time they log in.
✅ How to Add a Favorite: Click the star icon next to a module or application name.
3. History Tab
The History section displays recently accessed items, making it easy to revisit previously opened modules or records without searching again.
🕒 Example: If you were working on a change request earlier, you can quickly find it under “History” without needing to search manually.
4. Collapsible Navigation Menu
Users can expand or collapse the menu for a cleaner interface, providing more workspace for forms and records.
🎯 Pro Tip: Use the “Collapse/Expand” button at the bottom of the navigator to toggle the menu view.
5. Application Modules
Each application in ServiceNow consists of different modules, such as dashboards, reports, and task management tools.
📋 Example: The “Incident” application contains modules like “Create New Incident,” “Assigned to Me,” and “Resolved Incidents.”
How to Customize the Application Navigator
Customization options allow users to personalize their navigation experience based on workflow needs.
1️⃣ Rearrange Menu Items: Drag and drop applications into preferred positions.
2️⃣ Use Bookmarks: Bookmark specific records for faster access.
3️⃣ Limit Visibility: Admins can configure user roles to control which applications and modules appear.
Conclusion
The Application Navigator is a crucial part of ServiceNow that enables seamless navigation and improved efficiency. By mastering the Filter Navigator, Favorites, History, and customization options, users can significantly enhance their workflow and productivity.
🚀 Pro Tip: Spend a few minutes organizing your Application Navigator settings to optimize your daily workflow in ServiceNow!
